K L A S Mortgage Services are committed to protecting and respecting your privacy.

This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

K L A S    Mortgage Services Ltd PRIVACY NOTICE

Name: KLAS Mortgage Services Ltd

Address: The Granary Crowhill Farm, Ravensden Road, Wilden, MK44 2QS

Phone Number: 01234 889700

E-mail: hello@klasmortgageservices.co.uk

https://klasmortgageservices.co.uk/

We currently collect and process the following information:

• Personal      identifiers, contacts and characteristics (for example, name and contact      details);
• Financial      information (for the purpose of combating fraud and money laundering);
• Health      and medical information (for the purpose of providing insurance advice);
• Property      information (for the purpose of mortgage underwriting);
• Credit      reference information;
• See our privacy and      cookies policy for      details of information collected by our website.

Most of the personal information we process is provided to us directly by you for one of the following reasons:

• Mortgage      advice, assessment/qualification and underwriting;
• Insurance      advice, assessment/qualification and underwriting.

This information is collected on a ‘contractual’ basis to assist us with providing you with a mortgage and protection advice service.

In order to validate your identity and/or residential address, we may carry out what is known as an Enquiry Search with a credit reference agency. This will leave what is often referred to as a “soft footprint” on your credit file. This is not visible to lenders and does not impact your credit score.

We also receive personal information indirectly, from the following sources in the following scenarios:

• Lenders –      Will provide us with necessary information to assist in providing advice,      establishment of a lending product or the ongoing servicing of our      customers;
• Insurers      – Will provide us with necessary information to assist in providing      advice, establishment of an insurance product or the ongoing servicing of      our customers.

We use the information that you have given us in order to provide you with mortgage and/or insurance advice.

We may share this information with:

• Lenders      (the specific lenders approached will be disclosed to you during the      advice process);
• Insurance      companies (the specific insurers approached will be disclosed to you      during the advice process);
• The      Financial Conduct Authority (regulatory purposes);
• The      Information Commissioner’s Office (law enforcement);
• National      Crime Agency (Law enforcement)
• Other law      enforcement bodies (law enforcement);
• Customer      Relationship Management and Product Sourcing Systems (day to day      processing of your data).

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:

• We have a      contractual obligation;
• We have a      legal obligation;
• We have a      legitimate interest.

Your information is securely stored in electronic format using our customer relationship management system.

Additionally, we also make use of market leading product sourcing technology.

We keep the above personal information for as long as is necessary to fulfil our regulatory and legal responsibilities. This means that we will retain your information for as long as you are legally able to file a complaint or as long as we have a legal obligation to do so under Anti-Money Laundering legislation. We will then dispose your information by permanently deleting from our files.

Under data protection law, you have certain rights; including:

• Your      right of access –      You have the right to ask us for copies of your personal information.
• Your      right to rectification –      You have the right to ask us to rectify personal information you think is      inaccurate. You also have the right to ask us to complete information you      think is incomplete.
• Your      right to erasure –      You have the right to ask us to erase your personal information in certain      circumstances.
• Your      right to restriction of processing –      You have the right to ask us to restrict the processing of your personal      information in certain circumstances.
• Your      right to object to processing –      You have the right to object to the processing of your personal      information in certain circumstances.
• Your      right to data portability –      You have the right to ask that we transfer the personal information you      gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at: dpo@therightmortgage.co.uk if you wish to make a request.

You can complain to the Information Commissioner’s Office [ICO] if you are unhappy with how we have used your data.

The ICO’s address:

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

ICO website: www.ico.org.uk